Caelaris values the privacy of its users. This policy describes how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect the following types of information:
- Identification data: name, email, phone, and company when you fill out our contact form.
- Usage data: information about how you interact with our website, including pages visited and time spent.
- Technical data: IP address, browser type, operating system, and device information.
2. How We Use Your Information
We use your information to:
- Respond to your contact requests;
- Improve our products and services;
- Send relevant communications when authorized;
- Comply with legal and regulatory obligations;
- Ensure the security of our website and systems.
3. Legal Basis for Processing
The processing of personal data by Caelaris is based on the following legal bases provided by LGPD:
- Consent: when you fill out forms and accept our policy;
- Contract execution: to provide our services;
- Legitimate interest: to improve our products and communications;
- Legal obligation compliance: when required by law.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with:
- Service providers who assist us in operating the website and services;
- Government authorities when required by law;
- Business partners with your express consent.
5. Data Security
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- Data encryption in transit (HTTPS/TLS);
- Restricted access controls;
- Continuous security monitoring;
- Regular backups and recovery plans.
6. Your Rights
Under LGPD, you have the right to:
- Confirm the existence of data processing;
- Access your personal data;
- Correct incomplete, inaccurate, or outdated data;
- Request anonymization, blocking, or deletion of data;
- Revoke consent at any time;
- Obtain information about data sharing.
7. Cookies
Our website uses essential cookies for basic functionality. We do not use third-party tracking or advertising cookies. You can manage your cookie preferences through the banner displayed on your first visit.
8. Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, or as required by legal obligations.
9. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "last updated" date.
10. Contact
To exercise your rights or clarify questions about this policy, contact us:
- Email: contato@caelaris.com
- Phone: (11) 99999-9999